To have an Rx job remade, we'll need you to complete this form to your correct specifications and send your original job back for evaluation.
US customers will receive a prepaid shipping label via email within 24 hours of completing this form. Please follow the instructions contained in that email to fix the label to your shipping carton and send your package as soon as possible to avoid a delay in completing your redo.
Canadian customers will receive instructions in the confirmation email you get immediately after submitting this order. Please send the original job back as soon as possible to avoid delay in completing your redo.
Rudy Project is not responsible for frames lost in transit if the prepaid shipping label or an untraceable shipping carrier is used.
In the next steps, be as specific as possible about your reason for redo.
The lab will inspect your original order based on the information you provide.
We'll contact you directly if any clarification is needed.
Aesthetic changes are not covered/eligible for redo.
Contact our customer service department at (888) 860-7597 before proceeding if you have any questions.
If you agree, click Next to continue.