Rudy Project Order

Start Your Rx Redo Order

Please read the details below and click Next to continue.
To have an Rx job remade, we'll need you to complete this form to your correct specifications and send your original job back for evaluation.

US customers will receive a prepaid shipping label via email within 24 hours of completing this form. Please follow the instructions contained in that email to fix the label to your shipping carton and send your package as soon as possible to avoid a delay in completing your redo.

Canadian customers will receive instructions in the confirmation email you get immediately after submitting this order. Please send the original job back as soon as possible to avoid delay in completing your redo.

Rudy Project is not responsible for frames lost in transit if the prepaid shipping label or an untraceable shipping carrier is used.

Please Note:
- In the next steps, be as specific as possible about your reason for redo.
- The lab will inspect your original order based on the information you provide.
- We'll contact you directly if any clarification is needed.
- Aesthetic changes are not covered/eligible for redo.
Contact our customer service department at (888) 860-7597 before proceeding if you have any questions.

If you agree, click Next to continue.

Provide Your Account Information
Please be patient, this form takes longer than usual to initially load.
Account Name *
Email Address *
This email address will receive the order confirmation as well as shipping label to send the original job back to us.
Rudy Project Account Number *
City *
State *
Your Full Name *
Account Phone Number *
Patient Name *

Step 1: Reason For Redo

Specify the reason for your redo so we can accurately diagnose what happened and get started on a replacement job ASAP.
The Original Order Number *
Redo Reason *
What Type Of Change? *
Select The Non Adapt Reason *
Select The Lab Error *
Describe the lab error:
What type of Rx was the original job? *

Direct In Frame Rx Inserts, Adapters & Clips

Step 4: Prescription

Provide the patients PD and we'll give you the script ranges you can choose from.
PD-R
PD-L
TOTAL PD
PD Group
The frame and lens type or material that you have selected is not available due to this patients PD range. You may go back to STEP 3 and select a different lens type or material to see if we have something that will work for this patient or contact our customer service department for a quick consultation by calling (888) 860-7597.

Start Your Rx Redo Order