• Start Your Rx Redo Order

    Please read the details below and when you're ready, click Next to continue.

  • Sorry that we seem to have an issue with your Rx job. To get things resolved as quickly as possible, complete this form with the correct specifications you need and send the original job back for credit/evaluation as soon as possible.

    US customers will receive a prepaid shipping label via email within 24 hours of completing this form. Please follow the instructions contained in that email to fix the label to your shipping carton and send your package as soon as possible to avoid a delay in completing your redo. 

    Canadian customers will receive instructions in the confirmation email you get immediately after submitting this order. Please send the original job back as soon as possible to avoid delay in completing your redo.

    Rudy Project is not responsible for frames lost in transit if the prepaid shipping label or an untraceable shipping carrier is used.

    Please Note:

    • In the next steps, be as specific as possible about your reason for redo.
    • The lab will inspect your original order based on the information you provide.
    • We'll contact you directly if any clarification is needed.
    • Aesthetic changes are not covered/eligible for redo.

    Contact our customer service department at (888) 860-7597 before proceeding if you have any questions.

    If you agree, click Next to continue.

  • Provide Your Account Information

  • Please be patient, this form takes longer than usual to initially load.

  • Step 1: Reason For Redo

    Specify the reason for your redo so we can accurately diagnose what happened and get started on a replacement job ASAP.

  • Step 2: Frame Details

    Select your frame family and then chose your color to continue.

  • Step 3: Lens Type & Material

    Select your lens type and material to be presented with our available lenses.

  • Optional Items

    Select any optional coatings and mirrors for this job. (not required)

  • Step 4: Prescription

    Provide the patients PD and we'll give you the script ranges you can choose from.

  • The frame and lens type or material that you have selected is not available due to this patients PD range. You may go back to STEP 3 and select a different lens type or material to see if we have something that will work for this patient or contact our customer service department for a quick consultation by calling (888) 860-7597.

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